About Us

Donald Balanecki recently assisted Vancity in migrating to a new call centre platform, as the Program Manager/Lead accountable for a highly complex conversion. Donald has years of experience from having completed this work for many organizations of differing size and his previous experience was absolutely instrumental in navigating many complex matters. Donald oversaw a large group of employees and consultants in managing through a variety of work streams which included recruitment, training and coaching to ensure deliverables were met.

Donald was accountable for providing regular updates to the governance steering committee on the project which included reporting of progress, schedule, risks and budgetary allocations. Donald possesses a firm command of the processes that are required to complete a project of this magnitude without disruptions to the current operations. He demonstrated strong interpersonal skills including a calming influence during his presentations to the steering committee and other stakeholders. He always provides his honest feedback when required but also provides solutions for any issues that may arise. Donald was successful in delivering the project within the allocated period and cost structure which was a testament to his leadership in understanding and anticipating challenges which were mitigated along the journey. Donald’s dedication and willingness to sacrifice personal time to ensure the project was on track and key milestones delivered was exceptional and important to the overall outcome.

Donald calmly handles stressful situations in a methodical manner and has a way of giving his team members that extra encouragement that is needed along the journey to keep them motivated, while recognizing and looking out for their wellbeing. Donald’s contributions are lasting within our organization and I would recommend others looking for a professional expert in Call Centre’s have Donald join their organization.

Donald Balanecki recently assisted Vancity in migrating to a new call centre platform, as the Program Manager/Lead accountable for a highly complex conversion. Donald has years of experience from having completed this work for many organizations of differing size and his previous experience was absolutely instrumental in navigating many complex matters. Donald oversaw a large group of employees and consultants in managing through a variety of work streams which included recruitment, training and coaching to ensure deliverables were met.

Donald was accountable for providing regular updates to the governance steering committee on the project which included reporting of progress, schedule, risks and budgetary allocations. Donald possesses a firm command of the processes that are required to complete a project of this magnitude without disruptions to the current operations. He demonstrated strong interpersonal skills including a calming influence during his presentations to the steering committee and other stakeholders. He always provides his honest feedback when required but also provides solutions for any issues that may arise. Donald was successful in delivering the project within the allocated period and cost structure which was a testament to his leadership in understanding and anticipating challenges which were mitigated along the journey.

Donald’s dedication and willingness to sacrifice personal time to ensure the project was on track and key milestones delivered was exceptional and important to the overall outcome. Donald calmly handles stressful situations in a methodical manner and has a way of giving his team members that extra encouragement that is needed along the journey to keep them motivated, while recognizing and looking out for their wellbeing. Donald’s contributions are lasting within our organization and I would recommend others looking for a professional expert in Call Centre’s have Donald join their organization.

I have worked in information security for nearly 20 years. In that time, I have worked with hundreds of project and program managers. Donald is one of the best. Of course he does all of the technical parts of being a PM well. But beyond that, he has a wonderful way of keeping a project steady, keeping it moving, and dealing with the human dynamics of complex, multi-stakeholder initiatives. Good PMs are worth their weight in gold; Donald is one of the very good ones.

Donald was the PM of the Data Centre migration project at Best Buy Canada, for the initiation and planning phase.  As part of the steering committee for the project, I appreciated Donald’s professionalism, temperament, and ability to keep the project team to task.  He is a very good addition to any team, especially his skill of managing expectations and communication with multiple stakeholder groups.

Donald is an organized and detail-oriented project manager, with a competent and valuable understanding of unified communications, collaboration, and call centre technologies and services. This includes understanding licensing and maintenance costs and driving value from these. Donald also represented my interests while dealing with vendors. Overall, I was extremely happy with his performance and wouldn’t hesitate to recommend him or hire him again for a future project.