Vancouver Coast Health, Lions Gate Hospital
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- Lions Gate Hospital (LGH) redevelopment project
- IT Technical Project Management for the new Acute Care Facility (ACF)
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Vancity
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- Program Management for Vancity’s Member Experience Contact Centre program
- Planning and implementation for a Genesys SAAS cloud-based call centre solution with API integrations to a T24 Banking solution and a TSYS Visa solution
- Managed 68 Vancity team members, 5 external vendors and 7 projects under the program for a seamless go live for 450 end users
- Project management for a Home Agent and Covid-19 transition project
- Implemented and then stabilized a home base call centre solution for 650 Vancity staff
- Implemented and then stabilized a InfoSec required Citrix remote access solution for 800+ Vancity staff
- Program Management for Vancity’s Member Experience Contact Centre program
BC Hydro
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- Project management for BC Hydro Cybersecurity portfolio
- Next Generation cybersecurity firewall project
- Datacentre and Network cybersecurity project
WorkSafe BC
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- Project delivery leadership and Technical SME for a unified communications and call center operational sustainment transition project
City of Abbotsford
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- Telecommunications business and technical roadmap for the City of Abbotsford’s telecom solution
Bestbuy Canada
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- Project management planning for a $40M+ datacentre move program
- Project management for a cybersecurity network segmentation project
- Project management for a SolarWinds network monitoring project
Coast Capital Savings
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- Project management for Coast Capitals NextGen Contact Centre program
- Planning and implementation for a Aspects call centre solution with API integrations to a T24 Banking solution and the custom development of a CRM solution
- Design and implementation of a large highly complex and technical program, with 4 environments across 3 datacentres and over 140 servers, extensive cybersecurity requirements and with a data centre move in the middle of the program
City of Surrey
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- Project management for a new city-wide enterprise telecom & unified communications project across 55 sites that include 2200 new phones for 1800 City staff
- Project management for a new city-wide enterprise LAN and network security project across 70 sites that included a new datacentre network, 21 campus networks and 4500 network ports
ICBC - Insurance Corporation of British Columbia
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- Implementation project management for a series of complex go live for 1200 end points for 1000 ICBC staff that include a Genesys call centre solution, Cisco phones and a Windows 7 upgrade
- Technical project management for a new highly complexed enterprise call centre solution project with multiple integrations between Genesys, Cisco, Nuance, Nice and legacy mainframe systems.
Whistler Blackcomb
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- Intrawest ULC-Project management for enterprise telecom and call projects at sites across North America
- Intrawest ULC-Telecom technical leadership for enterprise telecom and call projects at sites across North America
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Revaluation Automotive
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- Project management practised and processes for special projects department
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